FAQs

What payment methods do you accept?

We accept all credit/debit cards and major digital payment methods such as PayPal and Apple Pay.

 

Is my payment information secure?

Yes! Our website is SSL encrypted -- meaning that all browsing and payments are 100% safe, secure, and confidential. We are committed to protecting your sensitive information.

 

How long does shipping take?

Standard shipping takes 1-2 weeks. Expedited shipping takes 3-5 days.

 

Do you offer international shipping?

Yes! We do offer international shipping. Be sure to select your country at checkout! 

 

What is your return/exchange policy?

If there is a problem with your product, or you simply would like to exchange, feel free to shoot us an email at shoprockey@outlook.com, and we will help you process your return/exchange free of charge!

 

How can I track my order?
When your order is shipped, we will send your tracking number to the email address you provided at checkout.

 

What if my item arrives damaged or defective?
Please see the above instructions for our return/exchange policy!

 

Can I cancel or modify my order after it's been placed?
Please reach out to shoprockey@outlook.com within 10 hours of purchase in order to get in contact with our team to cancel or modify your order.

 

How can I contact customer support?
Feel free to shoot us an email at shoprockey@outlook.com

 

Do you offer bulk or wholesale discounts?
Shoot us an inquiry at shoprockey@outlook.com and we will be happy to discuss our bulk/wholesale rates with you!